Job Description

Security Valet Officer – Permanent – Nine Elms, South West London

Hours: 56 per week, 4 on 2 off, days and nights (07:00 : 19:00 & 19:00 : 07:00)

Duties & Responsibilities

• Provide a bespoke 7-star service the residents with job tasks and individual requests dealt with in an efficient and timely manner.
• Ensure that the highest levels of customer care and service are maintained at all times being helpful, polite and pleasant at all times.
• Assist with security of residents and the building at all times, ensuring that the safety of all residents and visitors is maintained.
• Aid the smooth running of the various different operations around the site, according to SOP’s.
• Remain adaptable and flexible throughout the changeable requirements of the developing Estate.
• Liaise with the Security/Valet Manager, Operations Manager where necessary and follow all given instructions.
• Appraise and book in all new vehicles to be entered on the valet system, keeping an up to date record of each.
• Locating vehicles and delivering to allocated point when requested by the resident.
• Vehicles are met on access road and shown to holding area or moved off site – not to allow any external parking on the access road.
• Vehicles with a bone-fide reason for parking within the car park are promptly and politely valet parked using the utmost care and attention at all times.
• Ensure all vehicles parked are assessed for previous damage.
• Vehicles are placed either on or under stacker according to size, and weight of the vehicle. Stacker to be raised according to the SOP.
• Ensure that visitors, VIP’s and contractors are dealt with according to space availability.
• Carry out daily/nightly audits of the car park and report to the Duty Manager any discrepancies.
• Carry out regular checks of the car stackers to ensure all are in working order and kept in a clean condition with all oil stains removed immediately.
• Keep accurate records of all movement of vehicles and update all residents’ details as supplied by the Estate Office.
• Liaise with day/night security staff regarding any potential/real security issues.
• Maintain a safe environment for all people in the estate at all times including a constant presence.
• Meeting and Greeting all residents, guests and clients around the estate.
• Communicate with control regularly and ensure there is a quick response to any incident.
• To include building rounds & PES patrols of the site, in the daily tasks.
• Correct reporting of any incidents and archiving of all onsite records, including police liaison.
• Pro-actively dealing with maintenance and cleaning problems identified within the estate.
• Liaise with valet to inform of any vehicles that may need parking in the car park.
• Monitor CCTV cameras pro-actively and security related incidents.
• Aid security of the estate by regular patrols of all internal and external areas and reporting of any suspect personnel or actions.

Skills, Experience & Qualifications

• Proven experience in front of house/customer service or relevant role is an advantage.
• Previous security experience.
• Must hold a current valid, clean driving licence.
• Must hold SIA license, CCTV and/or Door supervisor

If you have these key skills and feel that you could add value to Ballymore please contact us with a current copy of your CV for consideration. We operate as an equal opportunities’ employer.

Job Description

Night Concierge – Permanent, Nine Elms (SW London)

Hours: 42 per week, 4 on, 4 off (Nights)

Main Duties

• To provide a quality service to the residents and ensure individual requests are dealt with in an efficient and timely manner.
• To assist with the security of residents and the building at all times, ensuring that the safety of all residents and visitors is maintained.
• To ensure that all requests & enquiries to the Concierge Department (both in person, email and by telephone) are dealt with efficiently in a timely and professional manner on every occasion.
• Accepting and issuing of resident’s parcels.
• Meeting and Greeting all residents, guests and clients. Demonstrate stand to greet service.
• Ensure the smooth running of the communication systems within the Estate i.e., telephone, radio’s, internal intercom system, eg.Life etc.
• Ensure only authorised persons are given access to areas.
• Issuing of visitor parking permits, offering explanations to the onsite parking procedures.
• Aid the Security of the estate by communicating regularly with them including informing them of any concerning matters that have been notified to concierge.
• Liaising with cleaning staff regarding domestic rubbish being removed from apartments and removing rubbish if necessary, following operating procedures.
• Correct reporting of any security / health and safety issues.
• Correct reporting of any incidents or complaints.
• Safekeeping of security keys on behalf of residents and the estate, strictly following standard operating procedures at all times.
• Issuing keys only to the correct personnel / residents. Strictly checking that the appropriate authorisation & disclaimers are in place.
• Cross training of other resort departments.
• Responding to resident enquiries by the eg.Life system ensuring the time constraints are met for open tickets.
• Receipt & issue of residents’ dry cleaning/laundry ensuring relevant paperwork is completed.
• Apartment & Estate key audit during night shift, with follow up for any missing keys with the last person in possession.
• Maintain a safe environment for all people in the estate at all times.
• Secure handling of people’s data, ensuring the PC is locked when not in.
• Report any accidents and record in the accident book as appropriate.
• Turn on and off the lobby lights at the appropriate times.
• Ability to handle high pressure moments where many people may be queuing. The capacity to deal with complex issues and the ability to stay calm when dealing with challenging people.

Skills & Experience

• Excellent communication skills.
• Polite and confident with a great deal of patience.
• Ability to multi-task and time-manage.
• Strong verbal and written communication skills

We operate as an equal opportunities employer.

Job Description

Concierge – Permanent, South West London (Nine Elms – SW11)

42 hours per week 4 on, 4 off, days & nights

Main Duties

• To provide a quality service to the residents and ensure individual requests are dealt with in an efficient and timely manner.
• To assist with the security of residents and the building at all times, ensuring that the safety of all residents and visitors is maintained.
• To ensure that all requests & enquiries to the Concierge Department (both in person, email and by telephone) are dealt with efficiently in a timely and professional manner on every occasion.
• Accepting and issuing of resident’s parcels.
• Meeting and Greeting all residents, guests and clients. Demonstrate stand to greet service.
• Ensure the smooth running of the communication systems within the Estate i.e., telephone, radio’s, internal intercom system, eg.Life etc.
• Ensure only authorised persons are given access to areas.
• Issuing of visitor parking permits, offering explanations to the onsite parking procedures.
• Aid the Security of the estate by communicating regularly with them including informing them of any concerning matters that have been notified to concierge.
• Liaising with cleaning staff regarding domestic rubbish being removed from apartments and removing rubbish if necessary, following operating procedures.
• Correct reporting of any security / health and safety issues.
• Correct reporting of any incidents or complaints.
• Safekeeping of security keys on behalf of residents and the estate, strictly following standard operating procedures at all times.
• Issuing of keys only to the correct personnel / residents. Strictly checking that the appropriate authorisation & disclaimers are in place.
• Cross training of other resort departments.
• Responding to resident enquiries by the eg.Life system ensuring the time constraints are met for open tickets.
• Receipt & issue of residents’ dry cleaning/laundry ensuring relevant paperwork is completed.
• Apartment & Estate key audit during night shift, with follow up for any missing keys with the last person in possession.
• Pro-actively dealing with maintenance and cleaning problems that are identified within the estate.
• Maintain a safe environment for all people in the estate at all times.
• Secure handling of people’s data, ensuring the PC is locked when not in use or nearby. Ensuring you comply by GDPR.
• Report any accidents and record in the accident book as appropriate.
• Turn on and off the lobby lights at the appropriate times.
• Ability to handle high pressure moments where many people may be queuing. The capacity to deal with complex issues and the ability to stay calm when dealing with challenging people.
• Conduct monthly stock checks of the first-aid box, concierge stock within concierge office and requisition supplies as appropriate.
• Assist residents in a friendly, proactive and efficient manner with appropriate follow-up as necessary.
• Know all essential aspects of the resort.
• Build a good rapport with residents

Skills & Experience

• Excellent communication skills.
• Polite and confident with a great deal of patience.
• Ability to multi-task and time-manage.
• Strong verbal and written communication skills

We operate as an equal opportunities employer.

Job Description

Security Officer – Nine Elms, SW11 (Permanent)

42 hours per week – 4 on 4 off, nights – (7pm – 7am)

Main responsibilities:

• Maintain a safe environment for all people in the estate at all times, including a constant security presence
• Provide a bespoke 5-star service the residents with job tasks and individual requests dealt with in an efficient and timely manner.
• Ensure that the highest levels of customer care and service are maintained at all times being helpful, polite and pleasant at all times.
• Assist with the security of residents and the building at all times, ensuring that the safety of all residents and visitors is maintained.
• Aid the smooth running of the various different operations’ around the site
• Remain adaptable and flexible throughout the changeable requirements of the developing Estate.
• Ensure that all firefighting apparatus is accounted for and maintained.
• Reporting of any accidents within the accident report book.
• Maintain confidentiality at all times concerning residents and Ballymore business and its personnel.
• Give clear and precise up to date information during and at the end of the shift highlighting any event that has happened, any forthcoming events together with a clear and precise hand over of any vehicles in the car park.
• All emergencies, breaches of the lease, serious defects or any matter likely to be subject of formal complaints are reported to the Operations Manager.
• Meeting and Greeting all residents, guests and clients around the estate.
• Maintain security of the estate at all times.
• Working with all staff to ensure there is a good security presence at all times.
• Communicate with concierge and assist with the smooth running of the site.
• Ensure any unusual behaviour noted is followed up, calling the police if necessary.
• Communicate with control regularly and ensure there is a quick response to any incident.
• To include building rounds & PES patrols of the site, in the daily tasks.
• Correct reporting of any security / Health and Safety issues.
• Correct reporting of any incidents and archiving of all onsite records, including police liaison.
• Maintain a safe environment for all people in the estate at all times.
• Deal with any illegally parked vehicles in the appropriate manner

Skills & Experience 

• SIA Licence (Required)
• Previous experience within a security environment
• Good communication skills
• Patience and the ability to remain clam in stressful situations
• Thinking and reasoning skills for dealing with emergencies
• Ability to work well with others

If you have the required attributes, please submit your current CV. We operate as an equal opportunities employer.