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Utilities Archives - Embassy Gardens Residents Association


19 August 2022 0

From Wednesday 24 August, we need to bring in a hosepipe ban (also known as a Temporary Use Ban) for everyone we supply water to in the Thames Water area. After the driest July on record, and below average rainfall in 10 of the last 12 months, Thames Water have reported that the water levels in their rivers and reservoirs are much lower than usual.  The recent heatwaves mean that demand for water has also hit record highs. Customers have been brilliant at saving water where they can.  This week’s rain isn’t enough to get levels back to where they need to be and with low rainfall forecast for the coming months we now need to take the next step in our drought plan.  Everything we do now will help protect the environment and supplies next summer.

What the ban means for you
The restrictions and exceptions are explained in full on our website

The main rules around the home are that hosepipes can’t be used for:

  • Watering gardens and allotments
  • Filling paddling pools, swimming pools and hot tubs
  • Cleaning vehicles, windows, and patios

The ban also applies to sprinklers and jet washers. You can use a watering can or bucket instead of a hose – but please help to protect precious supplies by only using water where you really need to.
You’ll find more information on our website 

We’ll continue to work closely with Thames Water who are monitoring water levels in rivers and reservoirs closely.  Once they’ve recovered enough, we’ll get in touch again to let you know when the ban can be lifted.

Thanks again for making every drop count.

The Leep Networks Water Team


3 August 2022 0

City-focused gigabit broadband ISP Hyperoptic, which is deploying a new “full fibre” (FTTP/B) network to serve 2 million UK homes by the end of 2023 (900,000 completed), will this morning further discounted the existing offer price on their top 900Mbps (symmetric) package from £35 to £30 per month for new customers.

The new discount only applies to their 24-month contract (shorter 12 and 1-month terms exist, at extra cost) and you’ll also receive unlimited usage, a wireless router, free installation, 24/7 support and a dynamic IP address – or £5 extra per month for a Static IP. Adding a phone (voice) service to their packages will also increase the monthly cost by £2.

Read the full story at


6 July 2022 0

City-focused gigabit broadband ISP Hyperoptic, which is building a new “full fibre” (FTTP/B) network to 2 million UK homes by the end of 2023 (825,000 completed so far), has today launched a new “Big Bang Sale” that knocks a few extra pounds off their previous monthly prices for new customers on 24-month terms.

As usual, new customers can choose from either a ‘broadband and phone‘ bundle or a ‘broadband-only‘ (standalone) service on a 12-month or 24-month minimum contract term. You can also take a monthly rolling contract (broadband-only), but this is the most expensive option. We note that a one-off connection fee of £29 applies to their slower packages, albeit dropping to £9.99 on their 30Mbps option, and it’s free for 500Mbps and 900Mbps.

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30 May 2022 0

A campaign is under way to close an energy price cap loophole that leaves hundreds of thousands of UK customers facing soaring bills.  The push is being led by a Midlands-based energy consultancy that says thousands of its customers are affected – but across the UK, there could be around half a million. People living in apartment blocks where the owner has chosen a communal energy supply are not covered by the price cap. This is because the energy supply is deemed by energy companies to be ‘commercial’ rather than ‘domestic.’

While wholesale prices continue to climb steeply, the UK’s price cap on energy bills stops companies from immediately passing those costs on to their domestic customers – with no such protection for commercial costs.  A commercial classification applies to electricity supply in a block where there is only one supplier meter as well as a more modern gas-powered communal system known as a ‘heating network’ adopted in newer properties for its lower carbon technology.

While the Government has set a target for five million homes to be part of a heat network by 2050, such properties are not subject to the price cap which was set by industry regulator Ofgem on October 1st and is currently set to end in April this year.  And because the supply is communal, residents’ hands are tied. It’s the property block owner rather than those living in it who agrees the energy – then recharges residents.  Responsible block owners have a duty to find the best value rates but with rising energy costs and the recent price cap not applying to their premises, residents are missing out.  Birmingham-based Ginger Energy, which operates across the UK, is calling on regulatory body Ofgem to urgently review the situation as well as urging those affected to write to their MP and complete this petition on line.

Sign this petition here

16 January 2022 0

Hundreds of thousands of people living in flats are facing “completely unaffordable” increases to their energy bills because their communal heating system’s supply is not protected by the government’s price cap.

While households with conventional heating systems have been told they could face 50%-plus increases to gas and electricity bills when the cap is increased on 1 April, people who bought or rent apartments in one of the 17,000 blocks in the UK that rely on communal heating and hot water systems are facing fourfold increases as suppliers pass on the huge wholesale price increases unchecked.

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